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Delivery & Collection
Please find information regarding our delivery and collection options below.
Standard UK Delivery - FREE over £30
Processed and delivered within 4 to 7 working days by Evri. Does not include weekends or bank holidays.
Gift cards are delivered free of charge.
Charge of £3.50 for orders under £30.
£30 free delivery threshold based on the sub-total shown in the bag after all order and product discounts have been applied.
Express Delivery - £4.50
Express delivery with Evri.
Order by 5pm Monday to Friday for next day express delivery with Evri.
All orders placed after 5pm on Friday will be delivered the following Tuesday.
Some areas may take longer on this service, please check the drop down box below to see which post codes are affected.
Extended delivery includes Scottish Highlands, Channel Islands, Northern Ireland and some UK mainland areas.
Collect In-Store - FREE to £2.99
Collect In-Store Free - Free
Orders will arrive in-store within 14 days from ordering.
Collect In-Store Standard - Free to £1.99
Orders placed by 5pm on weekdays will be delivered to store within 3-5 days, excluding weekends and bank holidays. This is free on orders over £30. Orders under £30 will have a delivery charge of £1.99
Collect In-Store Express - £2.99
Orders placed by 5pm on weekdays will be delivered to store within 48 hours, excluding weekends and bank holidays.
Once your order has arrived in-store, we will telephone you to let you know your order is ready to collect. You will have up to 21 days to collect your order. To find your nearest store visit our Store Locator page
EU Delivery from £9.99
A list of countries we deliver to, charges and time scales are shown below.
Europe Zone 1 - £9.99 / €11.98
5 to 10 Working Days: Belgium, Czech Republic, France, Germany, Hungary, Ireland, Italy, Netherlands, Poland, Portugal, Romania, Slovakia, Spain
10 to 14 Working Days: Austria
Europe Zone 2 - £14.99 / €17.98
5 to 10 Working Days: Croatia, Cyprus, Denmark, Estonia, Finland, Greece, Latvia, Lithuania
10 to 14 Working Days: Bulgaria, Malta
to read our returns & refunds policy.
Returns & Refunds
Please find information regarding our returns and refunds policy below.
Return to Store - Free
You may return items bought online to any open Bonmarché store within 28 days of receipt. Any items returned must be in their original condition with all tags attached and must be accompanied by the delivery note as proof of purchase. Without proof of purchase an exchange, at the current or last known selling price, or credit note will be offered. The delivery charge will only be refunded if the full order is returned to the store. Your statutory rights are not affected.
Orders placed via Paypal can only be returned directly to our warehouse. Izable London, Mudflower and Saloos products can only be returned directly to our warehouse, please see FAQs below.
To see if your nearest store is open, please click here
Returns by Evri or Post
You can now return your items by visiting: https://www.evri.com/return-a-parcel. You can choose whether to have a courier collect your parcel from your house or by locker drop off or Parcelshop drop off and with over 4,500 drop off locations nationwide it has never been easier to return your parcel.
Returns must be made within 28 days of receipt, must be in their original condition with all tags attached and must include the fully completed returns slip. The original delivery charge will only be refunded if the full order is returned.
For safety and hygiene reasons we will not refund lingerie (excluding bras), swimwear without the hygiene strip, unsealed cosmetics, hosiery and pierced earrings.
Unfortunately you cannot receive a refund on gift cards & e-gift vouchers.
If you pay using a Bonmarché gift card, any returns will be refunded back onto your Bonmarché gift card. Please do not throw your gift card away. Orders placed online with a gift card or e-gift voucher that are returned to a store, will be refunded via credit note, credit notes can not be redeemed online.
If the order was delivered via UK Standard, and by returning an item for refund your order value falls below the free delivery threshold, the cost of delivery will be subtracted from your refund.
Orders bought in store, including via our in-store web ordering service, must be returned to store.
Postage costs for returns made through the Post Office or Evri are the responsibility of the customer. In the event that we do not receive the returned goods, it is the customers responsibility to provide proof of return, therefore, we recommend that a traceable postal service is used. Your statutory rights are not affected.
Faulty Items
A faulty item can be returned by following the instructions on the back of the delivery note, using the returns label. On receipt we will inspect the returned item and if a fault has been confirmed a refund will be actioned. Pleaseensure your delivery note is enclosed.
Or alternatively you can return the item to a store with your delivery note for inspection and if a fault is confirmed a refund will be processed, providing that the delivery note is available.
Returning Underwear, Lingerie and Swimwear
We do not accept returns on knickers for hygiene reasons. However, bras are returnable.
You can return swimwear as long as the hygiene seals are still in place.
Returning Goods Bought On Promotion
If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer.
Buy 1 Get 1 Half Price offer. You must purchase at least 2 items to participate in this offer. Cheapest item(s) half price. E.g. If you purchase 4 items, you will get the cheapest 2 at half price. If you purchase 6 items, you will get the cheapest 3 at half price. Excludes gift cards and e-gift vouchers.
If you return a single item bought as part of a multi-buy discount offer you will be refunded the full price of that item less the total discount given in the offer.
If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.
For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return all items for us to process a refund.
If you return a single item bought when using a £ off or % discount promotion then you will be refunded the full price of that item less the total discount given in the offer.
The % discount or £ off promotion is only valid at time of purchase and cannot be transferred to a subsequent purchase.
If you are only returning one item bought as part of a larger purchase (2 or more products) then the discount you received will be equally divided against all purchases you made at the time. Therefore the refund given on one item will be the normal purchase price minus a percentage of the discount.
For example when buying 5 items spending a total of £50 if you used a £10 off promotion, on returning 1 of the 5 items then you would receive the items purchase price minus one fifth of the £10 discount applied at time of purchase.
Discounts cannot be re-applied to further purchases.
If the order was delivered via UK Standard mail, and by returning an item for refund your order value falls below the free delivery threshold, the cost of delivery will be subtracted from your refund.
Returning Items Bought In Store
All items bought in store can only be returned to store.
You may return items within 28 days of receipt.
Please note: this excludes sale items which must be returned within 14 days of the purchase date.
Any items returned must be in their original condition with all tags attached and must be accompanied by proof of purchase. Without proof of purchase an exchange, at the current or last known selling price, or credit note will be offered. Your statutory rights are not affected.
For safety and hygiene reasons we will not refund lingerie (excluding bras), swimwear without the hygiene strip, unsealed cosmetics, hosiery and pierced earrings.
Unfortunately you cannot receive a refund on gift cards & e-gift vouchers.
If you pay using a Bonmarché gift card, any returns will be refunded back onto your Bonmarché gift card. Please do not throw your gift card away. If you pay using an e-gift voucher, any refunds will be issued via e-mail to a new e-gift voucher. Orders placed online with a gift card or e-gift voucher that are returned to a store, will be refunded via credit note, credit notes can not be redeemed online.
Can I return my branded item to a store or by post
The following brands can only be returned direct to our website: Izabel London, Saloos, Mudflower, DORINA and Brave Soul. Details of how to do this are printed on your despatch note
Can I return my branded item to another retailer where they sell the same brand
You will need to return this item direct to our website in order to receive a refund
Can I exchange branded items in your stores even though I bought elsewhere
No, you can not return branded items that you have bought elsewhere in our stores.
Returning goods bought with a gift card or e-gift voucher
Where you pay part gift card or e-gift voucher, part card/paypal, any refunds applied will be made to the gift card or a new e-gift voucher will be issued in the first instance. It is your responsibility to retain the original gift card as it will not be replaced. Where the gift card or e-gift voucher is lost, stolen or destroyed any balance remaining will be lost. Orders placed online with a gift card or e-gift voucher that are returned to a store, will be refunded via credit note, credit notes can not be redeemed online.